What should
I do in an emergency?
For a life-threatening emergency: Call 911, or go to the
nearest hospital. Notify your health plan, and call your
doctor’s office as soon as possible.
What if I
need care "after hours"?
Arroyo Seco Medical Group understands that our patients
may require medical attention after regular office hours.
As a result, we have established an after-hours clinic available
Monday through Friday from 6 p.m. to 8 p.m. and Saturday
from 10 a.m. to 1 p.m. in our Pasadena office located at
301 S. Fair Oaks Avenue, Suite 300.
If you have an urgent medical need after hours, please
call your doctor’s office. You will be connected to
the medical exchange (your doctors’ answering service
is staffed with skilled workers). The exchange will then
contact the physician on call. If the physician directs
you to an urgent care center, Arroyo Seco Medical Group
utilizes the following facilities:
Verdugo Hills Medical Associates Urgent Care
544 N. Glendale Avenue
Glendale
(818) 241-4331, option #1
Monday – Friday 5 p.m. to 8:30 p.m.
Saturday/Sunday/Holiday 9:00 a.m. to 5:30 p.m.
West Covina Medical Group
1135 South Sunset, #100
West Covina
(626) 960-8614
Monday – Friday 5 p.m. to 10 p.m.
Weekends 9 a.m. to 7:30 p.m.
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What if I have questions
for my doctor?
If you have a non life-threatening, non-urgent question
for your doctor, you may leave a voice message. Messages
are reviewed and returned throughout the day. Please allow
24 hours for a response.
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For Pasadena, please
leave a message for your doctor at (626) 795-7556, option
#5. |
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For Arcadia, please call the office
directly at (626) 821-3530. |
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For Glendale, please call the office
directly at (818) 790-1103 |
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What lab can I use to get
blood work?
Arroyo Seco Medical Group works with Unilab. A draw station
is conveniently located on-site in our Pasadena office.
Call (800) 339-4299 for a location near you.
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How will I receive my lab
results?
If your laboratory results are abnormal, our office will
contact you. Otherwise, for normal results you will be notified
by mail within two weeks.
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How do I get a prescription
refilled?
If you are not an established patient, you need to schedule
an appointment to see your doctor before we can refill your
prescription.
If you are using a local pharmacy, please call your pharmacy
at least one week before your medication runs out. Your
pharmacy will contact our office to authorize the refill.
Request from pharmacies are received via electronic/fax
only. Please provide your pharmacy with our pharmacy fax
number. Also, allow at least 72 hours for a fax or voice
response.
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Pasadena pharmacy fax:
(626) 463-1070 |
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Arcadia pharmacy fax: (626) 821-4934 |
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Glendale pharmacy fax: (818) 949-7545 |
If you use mail-order pharmacy, please follow your health
plan’s guidelines. Call Arroyo Seco Medical Group
two to three weeks before your medication runs out. Also,
provide us with a number to a local pharmacy as well.
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What if I have questions
about my bill?
You may call the billing office at (626) 463-9013.
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What is a Physician Assistant?
Physician Assistants (PA) are highly qualified
practitioners who are graduates of an accredited PA program
and who are licensed by the state to practice medicine as
delegated by and with the supervision of a physician.
PAs maintain national certification by earning 100 hours
of continuing medical education every two years and are
retested every six years by the NCCPA.
PAs provide a broad, comprehensive range of diagnostic
and therapeutic services. Such duties include performing
physical examinations, diagnosing and treating illnesses,
and ordering and interpreting diagnostic tests. PAs may
write referrals and prescriptions as well as fill out lab
requests.
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What is a Nurse Practitioner?
Nurse Practitioners (NP) are registered nurses who possess
additional preparation, skills and licenses to provide health
services independently and in collaboration with a variety
of other healthcare providers.
In California, all NPs are certified by the California
Board of Registered Nursing and are required to complete
30 units of continued education every two years to maintain
their licenses.
NPs obtain histories, do physical exams, order pertinent
diagnostic tests, and make diagnosis. NPs may write referrals
and prescriptions as well as fill out lab requests.
NPs have a record of excellence for patient safety, quality
of care, acceptance by patients and physicians, and cost
effectiveness.
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What if I need to see a
specialist?
Arroyo Seco Medical Group works with a trusted
network of highly qualified, local specialists to ensure
our patients receive the care they need from the appropriate
physician or healthcare professional. If you have an HMO,
you must see your Arroyo Seco physician first to get the
appropriate referral/authorization to visit a specialist.
For all other insurance types, please follow your health
plan’s guidelines for the referral process.
For women: Your Arroyo Seco physician is highly knowledgeable
in women’s health and is available to perform your
yearly pap smear. You have the option of having your pap
smear performed by a gynecologist; however, most gynecologists
do not perform complete physicals and will refer you back
to your PCP for other health-related concerns. So why not
come and see your PCP for your yearly pap smear? Your PCP
can perform your pap smear, a complete physical, and address
any other health concerns and questions you may have. As
insurance companies pay for only one physical a year, we
encourage you to make the most of this annual visit.
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What if I am injured at
work?
Arroyo Seco Medical Group is equipped to
treat you if you are injured at work. Should a workplace
injury occur, you’ll want to be sure you’ve
made arrangements that will allow you to be treated by your
own medical group, not an urgent care clinic that has no
history of your health.
In order to allow or have your personal/primary care physician
treat you in the event of an injury or occupational illness
you are required -- prior to any injury -- to complete and
file with your employer an “Employee’s Designation
of Provider” form. This form guarantees that, should
an injury occur, you will be treated by the healthcare provider
of your choice.
We want you to be happy and healthy in your workplace.
It is our goal to take care of your needs quickly and get
you back on the job as soon as possible. For your convenience,
we have same-day appointments, radiology services in our
Pasadena location, and physical therapists nearby that can
see you immediately.
Ask for an “Employee Designation of Provider”
form at the front desk, then take it to your human resources
director to sign and mail back to us
Arroyo Seco Medical Group will keep you informed regarding
any new Workers’ Compensation laws and/or regulations.
Please feel free to call our Workers’ Compensation
Liaison at (626) 463-9010. We will be happy to answer any
questions or concerns you may have.
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